This template shows trainers how to use the 5-Step Simulation™ method to create and deliver simulations about the skill of serving customers.
This 5-Step Simulation™ is for people learning or practicing the skill of serving customers. This is a generic simulation that can serve as an outline for training on many different kinds of customer service situations. You can use this simulation outline for structured on-the-job training or for classroom training with groups. In this simulation, the learner has to make the customer feel at ease, understand and fill the request, and follow up to ensure proper service delivery.
Skills/Competencies Applied: Service skills, job skills, customer service skills.
Time: 5-30 minutes