Simulation Model – Retail Sales Simulations


This template shows trainers how to use the 5-Step Simulation™ method to do retail sales skill simulations.

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Product Description

This 5-Step Simulation™ is for people learning or practicing the skill of selling to retail customers. This is a generic simulation model that can serve as an outline for training on many different kinds of retail sales situations. You can use this simulation outline for structured on-the-job training or for classroom training with groups. In this simulation, the learner has to make the customer feel at ease, help the customer make a buying decision, and follow up to add value to the sale.

Skills/Competencies Applied: Sales skills, retail service skills, job skills, customer service skills.

Time: 5-30 min

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