- Complex business issue required simplification for the case
- Audience needed graphics added to more easily grasp the situation
- Participants had limited opportunity to use some skills on the job
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- Include only the details needed to support practice
- Think visually, as well as in narrative storytelling mode
- Provide realistic practice. Even if learners might not use it on the job, practice stretches their thinking.
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- Strong participant engagement and skill development
- Dealing with their own real-life issues increased on the job flexibility
- Bosses reported new on-the-job behavior from learners
- High participant eval ratings for “I will use this”
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