Training Manager, this is your Job

I was working with the site training managers for a mining company not long ago, and I realized that none of them knew what their jobs were really about. As in many companies, they were focused on compliance, scheduling classes, tracking completions and hours, and just generally doing what the boss wanted them to do. […]

Leadership Lessons from 9/11

I had the dubious privilege to be in New York City on September 11, 2001, the day the World Trade Center was destroyed. I was delivering a new training seminar for the American Management Association, “Leading Edge Training Techniques: A Lab for Senior Trainers.” We had just started to gather for our second day of […]

QA on a Training Program?

Quality Assurance for Training: Is it worth the effort? This is a definite, solid maybe. We want to make sure that each program meets the needs of the learners, the standards of our training group, and the technical requirements of the delivery system we are using. This applies to computer-based training or online training (OLT), […]

Synergy – More than just a Corporate Buzzword

When you read or hear the words “synergy” or “synergize,” you might have the same sort of reaction I originally did. I rolled my eyes and muttered something about corporate-speak buzzwords. Then, I looked up what it really means, and I tried to find a simpler, more normal way of saying it. Here’s a definition: […]